Wednesday, June 26, 2013

Consumer Financial Protection Bureau Complaint #3


Welcome Shelley Olson [Logout]

WHAT HAPPENED

Describe what happened so we can understand the issue... 

The attached third qualified written request was mailed to Select Portfolio Servicing (the entity now claiming ownership of our home): certified mail#70121010000320731194 and Carrington Property Services: certified mail #70121010000320731217 on June, 14, 2013. They were received and signed for by SPS on June 18, 2013. See CFPB Case number: 130605-000298. 
The ombudsman from SPS informed us on June 24, 2013 via email that they had not received our qualified written request (see attached email).
Product Other financial product/service: Other financial product/service 
Issue Account opening, closing, or management 

DESIRED RESOLUTION

What do you think would be a fair resolution to your issue? 

Mail certified a valid and complete response to our qualified written request within 30 days of receipt (June 18, 2013) to: 3558 Seafarer Drive, oceanside, CA 92054, take us to court ASAP to expedite a resolution to this matter legally, or offer a sufficient settlement.

MY INFORMATION

Contact information

Mailing address
Shelley  Olson 
3558 Seafarer Dr 
Oceanside  CA  92054 
United States 
Email shello24@gmail.com 
Phone 760-576-9431 
Age 35 
I am filing on behalf of 

Servicemember information

Dependent information
William  Horenburg 
3558 Seafarer Dr 
Oceanside  CA  92054 
United States 

PRODUCT INFORMATION

Information about the company
Select Portfolio Servicing 
PO Box 65250 
Salt Lake City  UT  84165 
United States 

COMPLAINT HISTORY

Auto-Response06/26/2013 03:24 PM
Thank you for contacting the Consumer Financial Protection Bureau (CFPB).

Our Office of Consumer Response has received your submission and will review it as soon as possible to determine if it involves a Federal consumer financial law within our authority. Please be aware that the Office of Consumer Response cannot represent individuals and we are not a substitute for legal counsel.

Depending on what we find, we will either:
- Send your complaint to the company for a response;
- Send your complaint to the appropriate regulator or help you get in touch with your state and local consumer protection office if your complaint is not within our authority; or
- If we need more information to continue our work, we will reach out again and let you know.

Regardless, your submission will help us understand the marketplace better and help us to protect consumers like you.

You can set up an account to check the status of your submission at any time athttps://help.consumerfinance.gov/app/account/complaints/list/



Thank you,


Consumer Financial Protection Bureau

consumerfinance.gov

(855) 411-CFPB (2372)

Customer Shelley Olson via Web06/26/2013 03:24 PM
The attached third qualified written request was mailed to Select Portfolio Servicing (the entity now claiming ownership of our home): certified mail#70121010000320731194 and Carrington Property Services: certified mail #70121010000320731217 on June, 14, 2013. They were received and signed for by SPS on June 18, 2013. See CFPB Case number: 130605-000298.
The ombudsman from SPS informed us on June 24, 2013 via email that they had not received our qualified written request (see attached email).



Complaint #1 was with Chase when we were trying to short-sale our home before the foreclosure. It was completed with the conclusion: Our name(s) are not on any paperwork for the loan, therefore Chase bank cannot discuss a short-sale without the Hreha's (previous owner's) permission. The Hreha's signed a quit-claim deed and power or attorney to HAT (the fraudulent company that just got busted by the FBI) so they thought they had no rights to the property. Chase was FULLY AWARE of the situation, yet did not post-pone the foreclosure to allow for resolution before the auction. 

#2 was after our 1st qualified written request to Carrington that went unanswered. It is still in review.


Welcome Shelley Olson [Logout]

Complaint Process

  1. File
  2. Company Review
  3. Consumer Review

Search Results

Results 1 - 3 of 3
Complaint history
File
Received
CFPB review
In progress
CFPB review
Review completed