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WHAT HAPPENED
Describe what happened so we can understand the issue...
The attached third qualified written request was mailed to Select Portfolio Servicing (the entity now claiming ownership of our home): certified mail#70121010000320731194 and Carrington Property Services: certified mail #70121010000320731217 on June, 14, 2013. They were received and signed for by SPS on June 18, 2013. See CFPB Case number: 130605-000298.
The ombudsman from SPS informed us on June 24, 2013 via email that they had not received our qualified written request (see attached email).
Product Other financial product/service: Other financial product/service
Issue Account opening, closing, or management
DESIRED RESOLUTION
What do you think would be a fair resolution to your issue?
Mail certified a valid and complete response to our qualified written request within 30 days of receipt (June 18, 2013) to: 3558 Seafarer Drive, oceanside, CA 92054, take us to court ASAP to expedite a resolution to this matter legally, or offer a sufficient settlement.
MY INFORMATION
Contact information
Mailing address
Shelley Olson
3558 Seafarer Dr
Oceanside CA 92054
United States
Email shello24@gmail.com
Phone 760-576-9431
Age 35
I am filing on behalf of
Servicemember information
Dependent information
William Horenburg
3558 Seafarer Dr
Oceanside CA 92054
United States
PRODUCT INFORMATION
Information about the company
Select Portfolio Servicing
PO Box 65250
Salt Lake City UT 84165
United States
Supporting documents
QWR 3.pdf (100.22 KB)- cash for keys.pdf (269.12 KB)
- April25notices.pdf (1.87 MB)
- response cash for keys.pdf (1.39 MB)
- newlawyer.pdf (446.03 KB)
- Trustees Deed Upon Sale.pdf (1.17 MB)
- buyerbeware.pdf (25.37 KB)
- emails with alison sps.pdf (2.02 MB)
COMPLAINT HISTORY
Auto-Response06/26/2013 03:24 PM
Thank you for contacting the Consumer Financial Protection Bureau (CFPB).
Our Office of Consumer Response has received your submission and will review it as soon as possible to determine if it involves a Federal consumer financial law within our authority. Please be aware that the Office of Consumer Response cannot represent individuals and we are not a substitute for legal counsel.
Depending on what we find, we will either:
- Send your complaint to the company for a response;
- Send your complaint to the appropriate regulator or help you get in touch with your state and local consumer protection office if your complaint is not within our authority; or
- If we need more information to continue our work, we will reach out again and let you know.
Regardless, your submission will help us understand the marketplace better and help us to protect consumers like you.
You can set up an account to check the status of your submission at any time athttps://help.consumerfinance.gov/app/account/complaints/list/
Thank you,
Consumer Financial Protection Bureau
consumerfinance.gov
(855) 411-CFPB (2372)
Our Office of Consumer Response has received your submission and will review it as soon as possible to determine if it involves a Federal consumer financial law within our authority. Please be aware that the Office of Consumer Response cannot represent individuals and we are not a substitute for legal counsel.
Depending on what we find, we will either:
- Send your complaint to the company for a response;
- Send your complaint to the appropriate regulator or help you get in touch with your state and local consumer protection office if your complaint is not within our authority; or
- If we need more information to continue our work, we will reach out again and let you know.
Regardless, your submission will help us understand the marketplace better and help us to protect consumers like you.
You can set up an account to check the status of your submission at any time athttps://help.consumerfinance.gov/app/account/complaints/list/
Thank you,
Consumer Financial Protection Bureau
consumerfinance.gov
(855) 411-CFPB (2372)
Customer Shelley Olson via Web06/26/2013 03:24 PM
The attached third qualified written request was mailed to Select Portfolio Servicing (the entity now claiming ownership of our home): certified mail#70121010000320731194 and Carrington Property Services: certified mail #70121010000320731217 on June, 14, 2013. They were received and signed for by SPS on June 18, 2013. See CFPB Case number: 130605-000298.
The ombudsman from SPS informed us on June 24, 2013 via email that they had not received our qualified written request (see attached email).
The ombudsman from SPS informed us on June 24, 2013 via email that they had not received our qualified written request (see attached email).
#2 was after our 1st qualified written request to Carrington that went unanswered. It is still in review.
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Complaint Process
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